Skymart Express  is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.skymartexpress.com, use our services, or interact with us in any of our 30+ locations across British Columbia, Alberta, and Manitoba. Please read this policy carefully.

We may collect the following personal information when you use our services:

•  Full name and contact information (email address, phone number, mailing address)

•  Government-issued identification details for passport and visa photo services

•  Shipping details including sender and recipient names and addresses

•  Payment information (credit/debit card details processed securely through our payment providers)

•  Account credentials if you register on our website

•  Communications you send us including emails, messages, and feedback

When you visit our website, we automatically collect:

•  IP address and browser type

•  Pages visited and time spent on our website

•  Referring website addresses

•  Device information including operating system

•  Cookies and similar tracking technologies

We use the information we collect to:

•  Process and fulfill your shipping, courier, and passport photo orders

•  Communicate with you about your orders, bookings, and inquiries

•  Process payments and prevent fraudulent transactions

•  Improve our website, services, and customer experience

•  Send promotional communications (with your consent)

•  Comply with legal obligations and resolve disputes

•  Maintain the security of our systems and locations

•  Analyze usage patterns to enhance our service offerings

We do not sell your personal information. We may share your information with:

We share necessary shipping information with our carrier partners including DHL, UPS, Purolator, Canpar, and U-Haul to fulfill your shipping and rental requests. These partners have their own privacy policies governing use of your information.

We may share information with trusted third-party service providers who assist us in operating our website, processing payments, sending communications, and delivering services. These providers are contractually obligated to protect your information.

We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Shipping records are typically retained for a minimum of seven (7) years in accordance with Canadian tax and business regulations.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption on our website, secure payment processing, and restricted access to personal data within our organization.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

In accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, you have the right to:

•  Access the personal information we hold about you

•  Request correction of inaccurate or incomplete information

•  Withdraw consent for the collection, use, or disclosure of your information

•  Request deletion of your personal information (subject to legal retention requirements)

•  File a complaint with the Office of the Privacy Commissioner of Canada

•  Be informed of any data breaches that may affect your information

To exercise any of these rights, please contact us using the information provided in Section 11 below.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete such information.

Our website may contain links to third-party websites including our carrier partners (DHL, UPS, Purolator, Canpar, U-Haul). We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

With your consent, we may send you promotional emails, SMS messages, or social media communications about our services, special offers, and updates. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email, replying STOP to any SMS, or contacting us directly.

Please note that opting out of marketing communications will not affect transactional communications related to your orders and bookings.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Company: Skymart Express

Website: www.skymartexpress.com

Phone: 1(800)-808-0215

Mailing Address: Skymart Express, British Columbia, Canada

You may also contact the Office of the Privacy Commissioner of Canada if you have unresolved privacy concerns:

Website: www.priv.gc.ca

Phone: 1-800-282-1376